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Troubleshooting General

Why am I hearing hold music in my conference?
There are two main reasons why you would be hearing hold music playing in your conference call and one less common reason. 1. You have the Waiting Ro...
Wed, 29 Aug, 2018 at 1:34 PM
The Website Isn't Functioning As It Should
If you are having difficulties with the general functionality of the our website, such as scheduling calls, it may be because you are using an older operati...
Thu, 19 Jul, 2018 at 4:50 AM
Network Firewall Settings
Information for network administrators, with specific firewall or network rules, allowing them to update their systems accordingly. Ensure that your fir...
Wed, 20 Mar, 2024 at 10:11 AM
Microphone, Audio or Video Not Working in the web conference
If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser. ...
Thu, 19 Nov, 2020 at 6:33 AM
Screen Sharing - MacOS Screen Recording Permission
If you are using a Mac computer and try to share your screen for the first time you will be prompted to enable screen recording in your Mac Privacy and Secu...
Thu, 7 Dec, 2023 at 11:28 AM
Tips to Improve Conferencing Quality
1. Try the following On a computer use Chrome or one of our Desktop Applications for Mac or Windows On your phone or tablet install and join our mob...
Fri, 16 Dec, 2022 at 9:26 AM
How to find your desktop app version and update it
Desktop apps are not available with all subscriptions. Check with your company admin if you don't have access to a desktop app. Windows Open...
Tue, 10 Jan, 2023 at 7:42 AM
Encryption explained
Your privacy and security are important to us, which is why all meetings on our platform are encrypted via a secure connection. TABLE OF CONTENTS W...
Tue, 6 Jun, 2023 at 9:25 AM
Reactions and other effects when videoconferencing on Mac
Note: macOS Sonoma or later on a Mac with Apple silicon, or macOS Sonoma or later on a Mac using Continuity Camera with iPhone 12 or later Reactions fil...
Fri, 13 Oct, 2023 at 9:35 AM